Cancellation Policy
We want to ensure you have full control over your subscription. Below are the terms and conditions for canceling your subscription, along with information about managing your subscription via your customer account.
1. Subscription Management
Managing Your Subscription:
Customers who purchase subscription products can easily view and manage their subscriptions by logging into their customer account. To access your subscriptions:
Step 1: Log in to your account.
Step 2: Click on "My Account."
Step 3: Click on "Subscriptions" to view all your active subscriptions.
Subscription Details:
In the "Subscriptions" section, you can click on any active subscription to view the following details:
The next order date.
The product price (excluding shipping and taxes).
The subscription frequency (e.g., monthly, quarterly).
Order history.
Saved billing and shipping information.
If applicable, the number of payments left (if the subscription has a limited number of renewals).
2. How to Cancel a Subscription
Cancellation Process:
To cancel your subscription, simply follow these steps:
Step 1: Log in to your account.
Step 2: Navigate to "My Account" and select "Subscriptions."
Step 3: Click on the subscription you wish to cancel.
Step 4: Click on the “Cancel Subscription” button.
Confirmation:
After canceling your subscription, you will receive an email notification confirming your cancellation.
3. Important Information Regarding Cancellations
No Immediate Effect on Recent Orders:
Canceling your subscription will not automatically cancel any most recent orders that have already been processed or are in progress. You will still receive the most recent order based on your subscription schedule.Subscription Renewal:
After cancellation, your subscription will remain active until the end of the current billing period, and you will not be charged for the next cycle.Refunds:
Cancellations are subject to the terms and conditions of your subscription plan. Please refer to our return policy for any refund eligibility or special conditions related to cancellations.
4. Contact Us
If you have any questions about managing or canceling your subscription, please contact us at:
Email: info@cafedeleche.net
Address: 5000 York Blvd, Los Angeles, CA 90042