Return Policy

Refund Policy for Food Items

Thank you for choosing us for your food purchases. We want you to be satisfied with your order, and we're here to assist you with any issues. Please review our refund policy below:

1. Refunds Only
   We do not accept returns on food items. However, we offer refunds for eligible purchases, based on the criteria below.

   
   

2. Eligibility for Refunds
   To qualify for a refund, the following conditions must be met:

   • The food item must be unopened and in its original, sealed packaging.

   • You must request a refund within (7) days of purchase.

   • A valid proof of purchase (receipt or order number) is required for processing.

     
     

3. Non-Refundable Items
   Due to health and safety regulations, we cannot provide refunds for the following:

   • Opened or consumed food items.

   • Customized or special orders.

     
     

4. Refund Process

   • Upon receiving the returned item, we will process your refund.

   • Refunds will be credited to the original payment method used at the time of purchase.

   • Please allow up to (7) business days for the refund to appear in your account.

     
     

5. Shipping Costs
   Shipping fees are non-refundable. If your order included free shipping, the original shipping costs will be deducted from your refund amount.

   
   

6. How to Request a Refund
   To request a refund, please contact our customer service team at orders@cafedeleche.net, providing your order details and reason for the refund request.

   
   

7. Contact Us
   If you have any questions or concerns, please feel free to reach out to our customer service team at:

   • Email: orders@cafedeleche.net

   • Phone: 323.551.6828

   • Address: 5000 York Blvd, Los Angeles, CA 90042